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For a successful and consistent transition of business processes, Hofinsoft BPO has developed a proprietary Transition Management Methodology. It is periodically reviewed and refined to capture the learning from ongoing and completed engagements. We have a dedicated Transition Group to manage and deliver transition projects. Our transition methodology has the following phases:

Critical Deliverables:

  1. Migration Plan
  2. Technology Set up
  3. Hiring & Training
  4. Offshore Go LIVE
  5. Stabilize & Grow
Migration Plan

The Migration Phase of the engagement involves aggregation and understanding the client's processes, identifying the processes that can be outsourced, articulating the risk around these processes and developing a business case for the client.
The pre-requisites to facilitate the process of Migration are:

    1. Ramp-up Road map
    2. Skill set mapping
    3. Delivery Team
    4. Span of Control
    5. Training Plan
    6. Capacity modelling
Technology Set up

The Technology Setup phase of the engagement involves understanding of the desired architecture, its components, Business Continuity plan, Bandwidth sizing testing and Security

The pre-requisites to facilitate the process of Technology Setup are:-

    1. WAN and LAN Design
    2. Security Design
    3. Bandwidth sizing
    4. BCP & Redundancy
    5. Bill of Material
    6. Testing Plan
    7. Service delivery framework
Hiring and Training
The Hiring and Training phase of the engagement involves understanding of the baseline metrics for SLA, Learning curve and develop enable process.

The pre-requisites to facilitate the process of Hiring & Training are:-

  1. Baselining
  2. SLA Mapping
  3. Learning Curve
  4. Forecasting & scheduling
  5. QA Process
  6. Customer satisfaction
  7. Change control
Project Management
The Project management phase of the engagement involves building a detailed project plan with milestones and communication plan.

The pre-requisites to facilitate the process of Project Management are:-

  1. Project Plan
  2. Milestone document
  3. Communication plan
  4. Infrastructure readiness
  5. Risk Management
Stabilize & Grow

The Stabilize and grow phase is the final phase engagement process which involves the following:-

  1. Project Sponsor
  2. Technology owner
  3. Project Manager
  4. rocess Owners
  5. Sign off.
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