For a successful and consistent transition of business processes, Hofinsoft BPO has developed a proprietary Transition Management Methodology. It is periodically reviewed and refined to capture the learning from ongoing and completed engagements. We have a dedicated Transition Group to manage and deliver transition projects. Our transition methodology has the following phases:
Critical Deliverables:
Migration Plan
Technology Set up
Hiring & Training
Offshore Go LIVE
Stabilize & Grow
Migration Plan
The Migration Phase of the engagement involves aggregation and understanding the client's processes, identifying the processes that can be outsourced, articulating the risk around these processes and developing a business case for the client.
The pre-requisites to facilitate the process of Migration are:
Ramp-up Road map
Skill set mapping
Delivery Team
Span of Control
Training Plan
Capacity modelling
Technology Set up
The Technology Setup phase of the engagement involves understanding of the desired architecture, its components, Business Continuity plan, Bandwidth sizing testing and Security
The pre-requisites to facilitate the process of Technology Setup are:-
WAN and LAN Design
Security Design
Bandwidth sizing
BCP & Redundancy
Bill of Material
Testing Plan
Service delivery framework
Hiring and Training
The Hiring and Training phase of the engagement involves understanding of the baseline metrics for SLA, Learning curve and develop enable process.
The pre-requisites to facilitate the process of Hiring & Training are:-
Baselining
SLA Mapping
Learning Curve
Forecasting & scheduling
QA Process
Customer satisfaction
Change control
Project Management
The Project management phase of the engagement involves building a detailed project plan with milestones and communication plan.
The pre-requisites to facilitate the process of Project Management are:-
Project Plan
Milestone document
Communication plan
Infrastructure readiness
Risk Management
Stabilize & Grow
The Stabilize and grow phase is the final phase engagement process which involves the following:-
