In today’s competitive world, Customers Relation Management tool has not only become a necessity but a major differentiating factor in the marketplace. A recent study by the Wharton School of Management showed that reducing customers’ attrition by just 5% to 10% could increase annual profits by as much as 75%.

Hofinsoft helps customers to create CRM roadmap and business strategies keeping customers’ experience, value creation and Key Performance Indicators in mind, and assists in aligning organization design, support infrastructure and implementation services.

• Focus and Strategy: Hofinsoft helps customers and organization to set realistic goals, corporate vision, and strategies to adopt and implement CRM initiatives
• Value creation: Hofinsoft will work with you and your team to assess your customers experience how they perceive, and make recommendations with value propositions how your organization can add value to their business by providing better customers service, product supports, and responsive infrastructure.
• Organization design: Cross organizational collaboration to improve speed to market and better customer’s experience
• KPIs: Key performance indicators and metrics which show that progress is being made and also enables you to re-direct efforts based on reality.

Microsoft CRM helps small- to medium-sized businesses and corporate divisions increase sales, deliver superior customer service, and make informed business decisions.

Microsoft CRM integrates with Microsoft Office, Microsoft Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value—enabling staff to access Microsoft CRM information from Microsoft Office Outlook and work online or offline with access to sales functionality. The simple configuration of Microsoft CRM helps employees become productive fast, with little training. Easy-to-use wizards help you customize Microsoft CRM to your business specifications.

Hofinsoft’s Microsoft CRM implementation process involves defining business objectives, business process reengineering, organization structure, customer hierarchy, and management needs. Our project team will work together with customers’ users and sales managers to plan, design, configure, implement, and support Microsoft CRM solution.

To find out more about our CRM practice services offerings, please contact
dynamicscrm@hofinsoft.com.